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1. Booking Conditions
forumhotels.com act as booking agents on behalf of all the hotels,
apartments and villas featured on this website and your contract
will be made with these accommodation providers. Please read the
booking terms and conditions carefully. They apply to all bookings
made with forumhotels.com and to all members of your party. If you
book more than 5 weeks before your arrival date in the hotel we
require you to pay a deposit of 25% of the total booking value,
when you book. The balance will be payable 5 weeks before departure.
2. Your Contract with accommodation featured on this website
When you book accommodation, we send you an e-mail confirmation
of your booking and it is at the time that we send this confirmation
that a binding contract comes into existence. The date of the contract
is the date that appears on the confirmation. The contract is subject
to these booking conditions. All booking conditions will apply including
cancellation charges. Once the contract is made, the accommodation
provider is responsible to you to provide you with what you have
booked and you are responsible to pay for it, in each case subject
to these booking conditions, and any other terms and conditions
specific to the relevant accommodation. Please note: It is important
to check carefully the details of your booking, when you receive
it. If you want to cancel or change your booking later, you may
have to pay amendment or cancellation costs (described below), which
may be as much as the whole accommodation cost. In parties of two
or more people, the person who makes the booking accepts responsibility
for making all payments to us for all members of the party. We will
send all vouchers and other information to that person who will
in turn be responsible for ensuring that the other members of the
party are kept fully informed. Should you wish to make an amendment
or cancel your booking, we must receive confirmation by e-mail.
We will only accept confirmation from the person that makes the
original booking. If you are aged under 18 (on date of departure)
and your parents or guardians are not travelling with you, they
must write to us with their written consent.
3. Your Holiday Insurance
We strongly recommend you take out adequate holiday insurance. It
is your responsibility to check you have adequate insurance cover:
The insurance should cover, amongst other things, the cost of cancellation
by you, all medical costs and the cost of assistance including return
to the UK in the event of an accident or illness.
4. Payments
Payments of the price of your holiday is due:
a) If you book more than 5 weeks before your arrival date,
we require you to pay a deposit of 25% of the total booking
value, when you book. The balance will be payable 5 weeks before
departure. Unless you advise us that you wish to cancel your booking
before the balance due date, we will automatically take payment
from your credit card of the balance due. By agreeing to these
booking conditions, you consent to this procedure.
b) If you book less than 5 weeks before departure, you
must pay the full price of the accommodation when you book. Payment
may be made by any major credit or debit card. We use sophisticated
technology to secure your credit card details. Please note: Your
booking may be cancelled, if you fail to make payment on time
and you would then be liable to pay the accommodation provider
the cancellation charges set out below. Payment for incidental
extras (e.g. mini bars, telephone charges, etc.) has to be made
directly to the accommodation provider, when you check out.
5. Special Requests
If you have any special requests that do not form part of the standard
accommodation services as described in this website (for example
dietary requirements, cots or room location) please let us know
in writing at the time of booking. We will pass on all such requests
to the relevant accommodation provider, but unfortunately cannot
guarantee that they will be met. Further if the accommodation provider
is unable to meet such requests, neither we nor they can have any
liability to you in this respect.
6. If you wish to make changes to your accommodation booking
If you want to change any details of your booking, after we have
sent your confirmation, we will do our best to help. However; the
accommodation provider has no obligation to make any change, although
it will permit you or any member of your party who is prevented
from travelling to transfer the booking to someone else, provided
you give us reasonable notice of the transfer (see conditions below).
You must confirm any change by e-mail. If the accommodation provider
is able to make the change, there will be a forumhotels.com administration
charge as shown on the scale below plus potential charges from the
accommodation provider, subject to their terms and conditions:
20 Euros per booking alteration
If you change the number of people booked, the accommodation price
will be re-calculated for the new party size. If for example your
party is reduced in number, this may mean that accommodation is
under-occupied and each of the remainder of your party may have
to pay more. If you wish to make any change to your booking while
on holiday (e.g. upgrading accommodation or extending your stay),
all requests are subject to availability and any extra cost must
be paid immediately.
If you want to change any of the details of your booking, after
we have sent you confirmation, we will do our best to help. However;
the accommodation provider has no obligation to make any change,
although it will permit you or any member of your party who is prevented
from travelling to transfer their booking to someone else, provided
you give us reasonable notice of the transfer (see conditions below).
You must confirm any change by e-mail. If the accommodation provider
is able to make the change, there will be a forumhotels.com administration
charge as shown on the scale below plus potential charges of the
accommodation provider, subject to their terms and conditions:
7. If you cancel your Hotel Booking
a. The accommodation provider starts to incur costs for
your booking from the time it is confirmed. The closer it is to
the time of your planned holiday, the less likely they are to
re- sell it. Therefore, if you cancel your booking, a charge has
to made and the later the cancellation, the more that charge will
be. If you wish to cancel a confirmed booking, this must be done
by e-mail by the person in whose name the booking is invoiced
(lead name). Cancellation charges will be calculated as set out
in the table below and will be notified to you by invoice within
two weeks of cancellation. (Please remember these charges also
apply, if you have failed to make payment on time and we cancel
your booking).
When the cancellation e-mail is received by us before departure:
- More than 35 days 25%
- 35 - 15 days 50%
- 7 - 14 days 70%
- 6 days or less until departure 100%
Charges as a percentage of total accommodation booking value.
If one or more members of your party cancel, this may mean that
accommodation is under-occupied and the price of the remaining
members of your party may be increased to reflect this. If the
accommodation provider makes a change to your booking, we will
inform you as soon as possible before your departure, but will
have no other liability towards you. No refunds can be given for
stays that are ended earlier than planned.
b. forumhotels.com will do everything in its power to
avoid having to make any changes to any bookings. If in the unlikely
event that we are informed by the accommodation owner that they
are unable to provide the accommodation which you have booked,
we will try to provide you with similar accommodation of equal
standard. If we are unable to do this or you prefer not to accept
our alternative, you may cancel free of charge.
8. Our responsibility to you for your Booking
Because we are acting only as a booking agent we have no liability
for any of the accommodation arrangements and in particular no liability
for any illness, personal injury, death or loss of any kind, unless
caused by our negligence. Any claim for damages for injury, illness
or death arising from your stay in the accommodation, must be brought
against the owner of the accommodation and will be under the jurisdiction
of the law of the country in which the accommodation is based.
9. Complaints Procedure
If you have a complaint while you are staying at the accommodation
in question, you must inform the accommodation management immediately,
in order to give them the chance to resolve the problem. You may
lose any right to compensation, if you fail to do so. If the issue
is not resolved to your satisfaction, you should contact our representative
in the resort. We have representatives in most of our resorts and,
where we do not, you may call us in Rhodes on Tel: 00 30 22410
94321. We will act as an intermediary to try and rectify the
problem. In the event that we are unable to do so, and you wish
to take matters further, you must do so directly with the accommodation
provider concerned.
10. Indemnity
When you book accommodation through forumhotels.com, you accept
responsibility for the proper conduct of yourself and your party
during your stay. The accommodation provider reserves the right
at any time to terminate (before or after departure) your holiday
or that of any member of your party due to your or their misconduct,
within their reasonable opinion. Full cancellation charges will
then apply and no refund will be given. Furthermore, the accommodation
owner shall be under no obligation whatsoever to pay compensation
or meet any costs or expenses you may occur as a result of us terminating
your booking, in accordance with this paragraph. If your actions
or those of any member of your party cause damage to the accommodation
in which you are staying, you agree to fully indemnify us against
any claim (including legal costs) made against the accommodation
owner. Finally, you are also liable to make a reimbursement to the
accommodation provider for any damage caused, before you end your
stay.
11. Room Allocation
After registration, on arrival at your accommodation, you will be
allocated a room. Please note: when travelling on flights departing
the UK after midnight, your room will be reserved from the previous
day. You must therefore, normally check out of your room at 12 noon
on the day before a night flight home or on the departure for an
evening flight.
12. Booking conditions for 2003 - 2004
Payments:
a) For all bookings made before 31st January 2004 a low deposit
of 50 euros per booking will be collected.
b) The remaining balance of the deposit (25% of the total value)
will be collected on the 28th February 2004.
c) If you cancel your booking up to and inclusive of 28th February
2004, you lose the deposit initially paid.
d) For all bookings made after the 31st January 2004 a deposit
of 25% of the total value must be paid at the time of booking.
e) The remaining balance must be paid 5 weeks before departure.
f) Any holidays booked within 5 weeks of departure must be paid
in full at the time of booking.
© Copyright forumhotels.com, Ialyssos Beach, GR 85101 Rhodes,
Greece
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